Customer Success
48 skillsCustomer onboarding, retention, support operations, and customer experience
Advocacy Program
Design and document a advocacy program with structured process, quality checks, and system integration
/advocacy-programAi Support Setup
Design and document a ai support setup with structured process, quality checks, and system integration
/ai-support-setupBeta Tester Program
Design and document a beta tester program with structured process, quality checks, and system integration
/beta-tester-programCertification Program
Design and document a certification program with structured process, quality checks, and system integration
/certification-programChampion Program
Design and document a champion program with structured process, quality checks, and system integration
/champion-programChatbot Conversation Design
Create a chatbot conversation design with structured process, quality checks, and system integration
/chatbot-conversation-designChatbot Decision Tree
Create a chatbot decision tree with structured process, quality checks, and system integration
/chatbot-decision-treeChurn Prevention Playbook
Design and document a churn prevention playbook with structured process, quality checks, and system integration
/churn-prevention-playbookChurn Risk Analysis
Analyze and produce a churn risk analysis with structured process, quality checks, and system integration
/churn-risk-analysisCommunity Management
Create a community management with structured process, quality checks, and system integration
/community-managementCs Cadence Plan
Design and document a cs cadence plan with structured process, quality checks, and system integration
/cs-cadence-planCsat Survey
Create a csat survey with structured process, quality checks, and system integration
/csat-surveyCustomer Advisory Board
Create a customer advisory board with structured process, quality checks, and system integration
/customer-advisory-boardCustomer Communication Plan
Design and document a customer communication plan with structured process, quality checks, and system integration
/customer-communication-planCustomer Effort Score
Create a customer effort score with structured process, quality checks, and system integration
/customer-effort-scoreCustomer Feedback Loop
Create a customer feedback loop with structured process, quality checks, and system integration
/customer-feedback-loopCustomer Health Score
Create a customer health score with structured process, quality checks, and system integration
/customer-health-scoreCustomer Journey Optimization
Create a customer journey optimization with structured process, quality checks, and system integration
/customer-journey-optimizationCustomer Onboarding Plan
Design and document a customer onboarding plan with structured process, quality checks, and system integration
/customer-onboarding-planCustomer Success Playbook
Design and document a customer success playbook with structured process, quality checks, and system integration
/customer-success-playbookCustomer Training Plan
Design and document a customer training plan with structured process, quality checks, and system integration
/customer-training-planCustomer Welcome Kit
Create a customer welcome kit with structured process, quality checks, and system integration
/customer-welcome-kitEscalation Procedure
Create a escalation procedure with structured process, quality checks, and system integration
/escalation-procedureExpansion Playbook
Design and document a expansion playbook with structured process, quality checks, and system integration
/expansion-playbookExperience Mapping
Create a experience mapping with structured process, quality checks, and system integration
/experience-mappingFeature Announcement
Create a feature announcement with structured process, quality checks, and system integration
/feature-announcementFeedback Categorization
Create a feedback categorization with structured process, quality checks, and system integration
/feedback-categorizationForum Moderation Guide
Design and document a forum moderation guide with structured process, quality checks, and system integration
/forum-moderation-guideFriction Point Analysis
Analyze and produce a friction point analysis with structured process, quality checks, and system integration
/friction-point-analysisHelp Center Structure
Create a help center structure with structured process, quality checks, and system integration
/help-center-structureImplementation Plan
Design and document a implementation plan with structured process, quality checks, and system integration
/implementation-planKnowledge Base Article Support
Create a knowledge base article support with structured process, quality checks, and system integration
/knowledge-base-article-supportNps Survey Design
Create a nps survey design with structured process, quality checks, and system integration
/nps-survey-designOutage Communication
Create a outage communication with structured process, quality checks, and system integration
/outage-communicationQbr Template
Create a qbr template with structured process, quality checks, and system integration
/qbr-templateQuality Assurance Support
Create a quality assurance support with structured process, quality checks, and system integration
/quality-assurance-supportRenewal Playbook
Design and document a renewal playbook with structured process, quality checks, and system integration
/renewal-playbookResponse Time Analysis
Analyze and produce a response time analysis with structured process, quality checks, and system integration
/response-time-analysisSelf Service Strategy
Design and document a self service strategy with structured process, quality checks, and system integration
/self-service-strategySla Definition
Create a sla definition with structured process, quality checks, and system integration
/sla-definitionSupport Metrics Dashboard
Analyze and produce a support metrics dashboard with structured process, quality checks, and system integration
/support-metrics-dashboardSupport Retrospective
Create a support retrospective with structured process, quality checks, and system integration
/support-retrospectiveSupport Team Training
Create a support team training with structured process, quality checks, and system integration
/support-team-trainingSupport Ticket Template
Create a support ticket template with structured process, quality checks, and system integration
/support-ticket-templateTier Support Guide
Design and document a tier support guide with structured process, quality checks, and system integration
/tier-support-guideUser Group Plan
Design and document a user group plan with structured process, quality checks, and system integration
/user-group-planVoice Of Customer
Create a voice of customer with structured process, quality checks, and system integration
/voice-of-customerWebinar Series
Create a webinar series with structured process, quality checks, and system integration
/webinar-seriesHow to use these skills
Skills are invoked automatically when Claude detects a relevant task, or manually by name. In Claude Code, type /skill-name to invoke directly. Skills read your project context from memory.md and knowledge-base.md automatically.